How To Shop
 
  1. Explore our socks collections through the categories. 
  1. Once you have found an item you are interested, you may click on the photo for a closer look. If you would like to purchase the item, select your size and qauntity, and click on the ADD TO CART button.
  1. Review the items in your shopping bag by clicking the shopping bag link at the top right hand corner of the page. You can use ‘remove button to delete items from your shopping bag.
  1. Continue shopping, or log in to complete your purchase. If you don't have an account you need to register before you can check out.
  1. Check out by filling your shipping information and choosing a method of payment.  
  1. We currently only accept payment through the PayPal gateway. You can pay with a PayPal account. If you don't have a PayPal account you can sign in as a PayPal guest and pay with your credit card.
  1. ​​Confirm your details and your order, and when you're done you would be directed to the PayPal payment page. 
  1. An email confirming your order will be sent to your shortly after for your records.
Changes & Cancellation
 
Please ensure you check all details carefully before purchase, as we cannot accept any changes or cancellation once the item(s) are on the way to you. If you have made an error during checkout, please contact us as soon as possible: order@daseinsocks.com
 
Size Guide
 
Size 1
UK 2 1/2 - 5
US 5 - 7 1/2
EU 35 - 38


Size 2
UK 5 1/2 - 8
US 8 - 10 1/2
EU 39 – 42

 
 

Shipping & Delivery
 
Shipping
We ship internationally. All our orders are shipped via Hong Kong Post Registered Mail. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. 
 
Delivery Times & Costs
Shipping cost
Free Shipping WorldWide

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched from our warehouse.

Please view table for estimated delivery times.

Hong Kong 2-4 Days
North Americas 14-28 Days
Europe 14-28 Days
Asia Pacific 7-18 Days



For enquiry about specific country, please contact us for details.
Email:
help@daseinsocks.com
Please note: we cannot delivery to PO Boxes
 
Delivery Time Estimate
Delivery times are estimated only and cannot be guaranteed. Payment and address verification may take extra working days and delay the processing of your order.Da-Sein Socks is not responsible for delays involving customs clearance.
 
Order Status
If you have any questions regarding your order, please do not hesitate to contact us on: order@daseinsocks.com
 
Tax
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, to determine the potential cost in advance, please contact your local custom office
 
Important Information
Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you. If you have made an address error during checkout, please contact as soon as possible at: order@daseinsocks.com

Payment
 
Currently, we take all payments via PayPalYou will be directed to the PayPal gateway after you confirm you order. Login if you have a PayPal account, if you don't please choose "sign in as a PayPal Guest". You can checkout with your credit card even if you don't have a PayPal account

 

Return & Exchange Policy
 
Returns& Exchanges are accepted on merchandise within 30 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. If you wish to return an item, please fill in the ReturnForm you received with your shipment, and send it back to us along with the item(s) in the original packaging. If you do not have the ReturnForm any more, please contact us: help@daseinsocks.com and we will email you a replacement form. Please note: shipping and handling charges are nonrefundable unless the item(s) are faulty or sent in error. We recommend that you use an insured, secure & track-able return shipping service, as you are under a duty to take reasonable care of the goods and will be liable for damage/lost to them until we receive them at our warehouse. Items should be returned new, unused, with all Da-Sein Socks garment tags still attached, and must be returned in the original packaging or a secured. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

Please email: help@daseinsocks.com if any of your purchases have been delivered without Da-Sein Socks tags.
 
Refund
Refunds can only be issued to the paypal account or card used for the original purchase.

Please note: Please allow 45 days for us to receive and process your request. We will e-mail a refund notification to you when your refund is issued. Credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.


 

 

Faulty goods
Our team will always try to ensure that all products are of a high quality when they leave the warehouse. Goods are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
In rare circumstance that your item has a defect, please return to us for full refund or exchange.

For all faulty items outside of our Returns Policy, please contact:help@daseinsocks.com
 
Colors
We have made every effort to display as accurately as possible the colors of our products that appear on Da-Sein Socks. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
 

Frequently Asked Questions
 
How do I make a purchase?
Shopping at Da-Sein Socks is easy, check out the ‘How to Shop’ section above
 
Do I need to set up an account to place an order?
Yes, you do! By registering with us, you will be able to enjoy the following benefits through your Da-Sein account:
- Track your orders and review past purchases
- Subscribe / Unsubscribe to our mailing list for any Da-Sein exiciting news
- Manage your account details and email preferences

To create an account, simply click on ‘REGISTER’ at the top right of the website.
 
I’ve forgotten my password. What should I do?
If you have forgotten your password, click the ‘FORGOT PASSWORD?’ at the SIGN IN page, and follow the instructions to retrieve your password.
 
Which size should I choose?
Currently, our socks only come in two sizes (except for sockettes which is free size). Please refer to the size guide under ‘How to Shop’ above.
 
How do I know if an item is in stock?
All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.
If the product you want to buy is out of stock, you may email us to find out if we will be re-stocking any soon: help@daseinsocks.com
 
When can I expect new products to be listed on your website?
We are constantly developing new ideas & design. Be a fan on our facebook page or subscribe to our mailing lists for all our exciting news!
 
Is it safe to purchase on your site?
Absolutely! Currently, we take all payments via Paypal. You do not need a paypal account to pay with your credit cards. Paypal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.
 
Do your prices include GST (Goods and Services Tax) / VAT (Value added Tax)?
As we are based in Hong Kong, our prices do not include any GST/VAT. Import duty or tax costs will be invoiced to you directly from the couriers. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
 
My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions will receive a confirmation email within an hour of purchase. If you have not received confirmation via email, please try paying your order again. Alternatively, email us: order@daseinsocks.com to confirm the placement of your order.
 
My items haven’t arrived yet. What can I do?
We aim to dispatch all orders within 24 hours. Estimated delivery times are to be used as a guide only. Da-Sein Socks is not responsible for any delays caused by destination customs clearance processes.If you have any concerns, please do not hesitate to contact us on: order@daseinsocks.com
 
What if I don’t like the product once I have received it?
You may return the product to us within 30 days of receipt. Please seek return details in ‘RETURN & EXCHANGE POLICY’ above.

  
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